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HP UE379E, Electronic Care Pack Next Business Day Hardware Support-Extended Service Agreement-3 Years-Onsite

$48.58

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SKU: UE379E Categories: , Brand:

HP Hardware Support Onsite Service
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. 
You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. 
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Features:
Remote problem diagnosis and support 
Onsite hardware support 
Replacement parts and materials included 
Service-level options with different coverage windows
Service-level options with different onsite response time for hardware support
Escalation management 
Access to electronic support information and services

Specifications:
Product Type: Service | Service Duration: 3 Year | Service Type: Maintenance | Service Location: On-site | Brand Name: HP
Product Supported:

HP Business Desktop PCs:

  • 7000 Series

HP Personal Workstations:

  • 3000 Series
  • 4000 Series
  • 5000 Series
  • 6000 Series
  • 8000 Series
  • 9000 Series

| Service Availability: 9 x 5 | Service Details:

Remote problem diagnosis and support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

Next business day on-site response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next working day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

Standard business hours, Standard business days:
Service is available 8:00 am – 5:00 pm, Monday through Friday, excluding holidays

| Service Duration: 3 Year | Service Location: On-site | Service Main Type: Maintenance | Service Sub Type: Electronic and Physical | Service Response Time: Next Business Day

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