Aruba HR2B8E, Foundation Care Next Business Day Service-Extended Service Agreement-3 Year Onsite
$2,258.37
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Need bulk quantities? Contact us for corporate & education orders.
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
You can choose from a set of reactive support levels to meet your business and operational needs.
HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.
Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.
All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.
Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.
For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24×7 Service
• HPE Foundation Care CTR Service
Features
| Number of years | 3 year(s) |
|---|---|
| Type | On-site |
| Service type | Next Business Day |
II348707
| Brand |
|---|
Product information is sourced directly from suppliers and manufacturers; while we strive for accuracy, descriptions may occasionally contain errors. Ezy P.C. Sales and AusOffice Supplies are not responsible for typographical or photographic inaccuracies, and product images are for illustrative purposes only.
It is the customer's sole responsibility to ensure that the item, hardware component (i.e. Memory, Motherboard, CPU, GPU etc.), or consumable (such as ink and toner cartridges) purchased is fully compatible with their existing equipment, parts, or systems prior to finalising the purchase. We cannot guarantee compatibility with third-party products. In accordance with Australian Consumer Law, returns or refunds are not required to be provided for compatibility errors, incorrect selection, or change of mind once an order is processed.
All prices are in Australian Dollars (AUD), include GST, and are subject to change without notice. We recommend verifying specific details with our team prior to purchase. All sales are subject to our Terms & Conditions and Returns Policy. Delivery charges apply unless otherwise specified. As stocks are limited, we reserve the right to restrict commercial quantities. No further discounts apply to promotional items. These terms do not exclude or limit your rights under the Australian Consumer Law.
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