Shipping Policy

We are committed to delivering your order quickly and securely. This policy outlines our shipping methods, timelines, and important information to help you understand how we get your products to you.

Shipping Methods & Partners

We partner with a variety of trusted couriers and freight companies to ensure reliable delivery across Australia. The specific courier used for your order will depend on your location, the size and weight of your items, and the chosen shipping option. Some of our partners include:

• Couriers Please

• Fastway

• GO Logistics

• StarTrack

• TNT Express

• Toll

Important: We ship most items directly from our supplier's warehouses in Melbourne, Brisbane and Sydney. This means we do not hold stock at our office address. As a result, in-person pickup is available only by prior arrangement.

Same-Day Shipping Cutoff

We offer same-day shipping on eligible orders to get your products out the door as quickly as possible.

To be eligible for same-day shipping, your order must be placed and paid for with cleared funds before 1:00 PM QLD time (AEST) on a business day.

Orders placed after this cutoff time, or those with uncleared payment, will be shipped on the next business day after your payment is confirmed.

Please note that manual payment methods, such as direct deposit or PayID, may take additional time to clear.

Delivery Timelines & Tracking

Once your order has been dispatched from our warehouse, you can generally expect delivery within 2–7 business days, depending on your location and the courier service.

You will receive tracking information via email or SMS once your order has shipped, where available.

Please be aware that if your order contains items from different warehouses, it may arrive as multiple packages and on separate days.

We are not responsible for delivery delays caused by the courier, incorrect shipping addresses, or other events outside of our control.

Shipping Costs & Areas

Flat-rate shipping: $15 Australia-wide. One flat $15 charge covers your whole order, however many items you buy and wherever you are in Australia.

Free shipping on selected products over $1,100. Products showing the Free Shipping badge ship free. If your order includes at least one of these products, your entire order ships free. You'll see $0 shipping at checkout.

We ship to metropolitan and regional addresses in every Australian state and territory. We are unable to ship outside Australia, including Norfolk Island.

Questions?

For any questions about shipping, to arrange a custom delivery or a pickup, or for inquiries about corporate and education orders, please contact us at [email protected] or call us at 0414 327 045.