Refund and Returns Policy

Ezy P.C. Sales: Refund and Return Policy

At Ezy P.C. Sales, we are committed to providing high-quality tech with transparent support. Our policies are designed to comply with Australian Consumer Law (ACL) while ensuring the efficiency of our direct-to-customer fulfillment model.

Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product has a major failure if it:

• Is significantly different from the description or demonstration model.

• Is substantially unfit for its purpose and cannot be made fit within a reasonable time.

• Is unsafe.

• Is a product that a reasonable consumer would not have bought had they known about the problem.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged during transit, or is incorrect, please contact us within 30 days of delivery.

• Reporting: Contact us via email at [email protected] or phone at 0414 327 045.

• Evidence: For transit damage or "Dead on Arrival" (DOA) claims, please provide clear photos or video of the packaging and the product to expedite the assessment.

• Remedy: We will coordinate a repair, replacement, or refund in accordance with your ACL rights.

Change of Mind Policy

Please choose your products carefully. Ezy P.C. Sales does not offer refunds or exchanges for "change of mind" purchases. This includes instances where a product is no longer required, was purchased by mistake, or is incompatible with your existing hardware where specifications were clearly listed.

Return Conditions & Process

To initiate a return for a valid ACL claim, the following conditions apply:

• Proof of Purchase: You must provide a tax invoice or order confirmation.

• Condition: Items must be returned in their original condition, including all internal and external packaging, cables, manuals, and accessories.

• Restocking Fees: While we do not charge fees for faulty goods, a restocking fee (as dictated by our suppliers) may apply for other approved returns. You will be notified of any such fees before the return is finalized.

• Refund Processing: Once approved and inspected, refunds are issued to the original payment method within 5 business days.

Return Shipping

• Faulty/Incorrect Goods: Ezy P.C. Sales will cover the cost of return shipping for confirmed faulty or incorrect items.

• General Returns: For any other authorized returns, the customer is responsible for shipping costs and ensuring the item is adequately insured for transit.

Fulfillment & Collection Notice

No Public Showroom or Walk-in Pickups: To ensure the fastest delivery across Australia, all items are dispatched directly from our network of commercial supplier warehouses. These facilities are high-volume logistics hubs and are not open to the public for browsing or general collection.

Collection by Arrangement: Pickups are strictly by prior arrangement only and are subject to specific stock location and warehouse safety protocols. If you have a specific collection requirement, please message us before purchasing to confirm eligibility.

Changes to this policy

We reserve the right to modify this Refund and Return Policy at any time to ensure compliance with the Australian Consumer Law or to reflect changes in our business operations. Any updates will be posted directly to this page. We encourage customers to review these terms prior to each purchase to stay informed of our current procedures.

Last Updated: May 2026